Company:

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high-speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Compensation:

[Starting / Initial] Base Salary Pay Range: $65,000-$80,000/yr.

Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.

Responsibilities:

• Answer incoming phone calls from Cogent's customers on their Layer 1, 2, and 3 services
• Work with Cogent customers via phone and e-mail to identify and resolve their service-related issues
• Clearly document all steps taken to identify and resolve a customer reported issue
• Manage a queue of customer created tickets, ensuring that customers are updated with their status and progress is being made towards resolving their issue
• Work with and coordinate effectively with all members of the Customer Support team, other Cogent teams, as well as vendors in order to ensure swift resolution of customer issues
• Ability to work professionally with customers, vendors, and internal groups under all circumstances
• Manage customer expectations and escalation and de-escalate the situation as necessary.
• Perform other duties or special projects as assigned

Qualifications:

• Cisco equipment experience and certifications
• Strong technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS...), IP addressing, DNS's and IP-VPN's is desired.
• Strong problem-solving skills.
• Excellent verbal and written communication skills
• Ability and desire to provide excellent customer service to Cogent Customers
• Must excel in a fast-paced, dynamic environment where critical thinking and strong problem-solving skills are required for success
• Ability to work independently, as well as in a team environment
• Reliable employment history with strong attendance and punctuality records
• Availability to work on a shift including one Weekend Day. (Flexibility a MUST)

By submitting an application or resume for this position, I understand that is an in-office position. To apply for the Customer Support Engineer position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Applicants Only -No Recruiters Please!

Cogent Communications is an Equal Opportunity Employer.

Company:

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Job Summary:

The Software Developer will assist in the design, development and maintenance of a several in-house business applications to support Corporate Sales, Operations and Finance as well as other departments. Under the guidance of the technical lead, the developer will work with application stakeholders to gather requirements, produce proofs-of-concept, obtain feedback, and complete the development, testing and implementation of the applications. This developer will also assist in maintaining some existing PHP and Java applications

Compensation:

[Starting / Initial] Base Salary Pay Range: $80,000-$110,000/yr.

Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.

Responsibilities:

• Analyze technology/capability gaps, research, develop, and deploy software solutions
• Work with project leads to define sprints and associated deliverables
• Collaborate with other developers to design and optimize code
• Conduct integration, test, bug fixes, and other software maintenance activities
• Performing requirements analysis and proof of concept or prototyping as needed for engineering and design of corporate applications
• Supporting applications in O&M status by providing enhancements and bug fixes as needed
• Coding, testing, and debugging new software or enhancements to existing software
• Developing user interfaces and applications by setting expectations and feature priorities throughout the development life cycle, determining design methodologies and tool sets, completing programming using languages and software products, and designing and conducting tests
• Integration of platforms leveraging APIs
• Assist in the creation of technical documentation and user guides in support of developed software

Qualifications:

• 3+ years of PHP web development experience
• 2+ years of experience with the Laravel Framework
• 2+ years of full-time experience with MySQL and/or MSSQL
• Proficiency with HTML/CSS/JavaScript
• Experience in all phases of SDLC, OO analysis and design, and revision control systems
• Ability to converse with end-users, gather requirements, and provide feedback in plain non-technical English
• Ability to structure a software project (UI / API / DB)
• Ability to write clear, concise, and accurate technical documentation
• At least 2 years of Computer Science college education or similar studies
• Outstanding customer service and time management skills
• Strong interpersonal, communication and organizational skills
• Capable of writing and presenting detailed documentation

Physical Requirements:

• Frequently remains in a sitting/stationary position during the workday
• Operates a computer and performs desk-based computer tasks continually, frequently viewing a computer screen

By submitting an application or resume for this position, I understand that is an in-office position.

To apply for the Software Developer position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.

Company:

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high-speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Compensation:

[Starting / Initial] Base Salary Pay Range: $65,000-$80,000/yr.

Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.

Responsibilities:

• Answer incoming phone calls from Cogent's customers on their Layer 1, 2, and 3 services
• Work with Cogent customers via phone and e-mail to identify and resolve their service-related issues
• Clearly document all steps taken to identify and resolve a customer reported issue
• Manage a queue of customer created tickets, ensuring that customers are updated with their status and progress is being made towards resolving their issue
• Work with and coordinate effectively with all members of the Customer Support team, other Cogent teams, as well as vendors in order to ensure swift resolution of customer issues
• Ability to work professionally with customers, vendors, and internal groups under all circumstances
• Manage customer expectations and escalation and de-escalate the situation as necessary.
• Perform other duties or special projects as assigned

Qualifications:

• Cisco equipment experience and certifications
• Strong technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS...), IP addressing, DNS's and IP-VPN's is desired.
• Strong problem-solving skills.
• Excellent verbal and written communication skills
• Ability and desire to provide excellent customer service to Cogent Customers
• Must excel in a fast-paced, dynamic environment where critical thinking and strong problem-solving skills are required for success
• Ability to work independently, as well as in a team environment
• Reliable employment history with strong attendance and punctuality records
• Availability to work on a shift including one Weekend Day. (Flexibility a MUST)

By submitting an application or resume for this position, I understand that is an in-office position. To apply for the Customer Support Engineer position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Applicants Only -No Recruiters Please!

Cogent Communications is an Equal Opportunity Employer.

Company:

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Job Summary:

The Software Developer will assist in the design, development and maintenance of a several in-house business applications to support Corporate Sales, Operations and Finance as well as other departments. Under the guidance of the technical lead, the developer will work with application stakeholders to gather requirements, produce proofs-of-concept, obtain feedback, and complete the development, testing and implementation of the applications. This developer will also assist in maintaining some existing PHP and Java applications

Compensation:

[Starting / Initial] Base Salary Pay Range: $80,000-$110,000/yr.

Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.

Responsibilities:

• Analyze technology/capability gaps, research, develop, and deploy software solutions
• Work with project leads to define sprints and associated deliverables
• Collaborate with other developers to design and optimize code
• Conduct integration, test, bug fixes, and other software maintenance activities
• Performing requirements analysis and proof of concept or prototyping as needed for engineering and design of corporate applications
• Supporting applications in O&M status by providing enhancements and bug fixes as needed
• Coding, testing, and debugging new software or enhancements to existing software
• Developing user interfaces and applications by setting expectations and feature priorities throughout the development life cycle, determining design methodologies and tool sets, completing programming using languages and software products, and designing and conducting tests
• Integration of platforms leveraging APIs
• Assist in the creation of technical documentation and user guides in support of developed software

Qualifications:

• 3+ years of PHP web development experience
• 2+ years of experience with the Laravel Framework
• 2+ years of full-time experience with MySQL and/or MSSQL
• Proficiency with HTML/CSS/JavaScript
• Experience in all phases of SDLC, OO analysis and design, and revision control systems
• Ability to converse with end-users, gather requirements, and provide feedback in plain non-technical English
• Ability to structure a software project (UI / API / DB)
• Ability to write clear, concise, and accurate technical documentation
• At least 2 years of Computer Science college education or similar studies
• Outstanding customer service and time management skills
• Strong interpersonal, communication and organizational skills
• Capable of writing and presenting detailed documentation

Physical Requirements:

• Frequently remains in a sitting/stationary position during the workday
• Operates a computer and performs desk-based computer tasks continually, frequently viewing a computer screen

By submitting an application or resume for this position, I understand that is an in-office position.

To apply for the Software Developer position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.