Company:

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high-speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring.

Role Overview:

The Billing & Collection Specialist is responsible for supporting the end-to-end administrative processing of customer orders, billing activation, collections follow-up, and service terminations. The role serves as a key point of coordination between Sales, customers, Accounting, and other internal support teams to help ensure accurate billing, timely collections, and effective handling of customer requests.

The position requires strong attention to detail, good organizational skills, and the ability to manage several tasks in a fast-paced environment.

Contract Type: CDI
Job Type: Full time, 39hrs/week (12 days RTT per year)
Reports to: Sales Admin Manager @ La Garenne Colombes office
Work Schedule: Monday thru Thursday 9am to 6pm, Friday: 9am to 5pm

Essential Job Functions:

• Review and validate customer orders upon receipt to ensure they can be processed correctly
• Activate orders in the billing system once service delivery is completed
• Manage collection activities and follow up on outstanding customer balances
• Process service terminations, including stopping billing and communicating required information to relevant internal teams
• Handle customer requests related to billing and administrative matters
• Liaise with the Sales team, customers, Accounting, and other back-office teams as needed
• Help maintain accurate records and ensure administrative follow-up is completed in a timely manner

Minimum Job Requirements:

• Education level: Bac to Bac+2, preferably in administration, accounting, business support, or a related field
• At least 2 years of professional experience in an administrative, billing, collections, or customer support role
• Fluent in French and professional English, both written and spoken
• Spanish would be a plus
• Strong attention to detail and accuracy
• Good organizational and follow-up skills
• Ability to work both independently and as part of a team
• Proactive, reliable, and resourceful approach to work
• Must have the legal right to work in France

Work Environment:

This is an in-office position, based in La Garenne Colombes, France.

To apply for the Billing & Collection Specialist position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Candidates only. No recruiters, please.

Cogent Communications is an Equal Opportunity Employer

Company:

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 306 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Cogent offers competitive compensation and a full benefits package that takes effect within 30 days of employment. Matching 401k and stock options are also included.

Responsibilities:

• Manage the complete Administrative follow up of Sales delivered in Europe
• Validate new orders and check they are compliant with internal policies.
• Activate new deliveries in the Billing Engine
• Answer customer queries or any internal queries on due time
• Manage termination requests as per internal rules and contract terms
• Collect cash
• Communicate with Sales people, delivery team, support team, etc

Qualifications:

• Excellent written and oral customer communication skills.
• Autonomy; Rigor, Involvment, team spirit
• Former experience in a Billing or Sales Administration Team.
• Former experience in a small structure
• Language capabilities: Excellent verbal and written skills in English. Any additional languages are a clear plus.

To apply for the Billing & Collections Specialist, Europe position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.

Lieu: La Garenne-Colombes, France
Contrat: CDI
Temps de travail: Temps plein, 39 heures par semaine, avec 12 jours de RTT par an
Horaires: du lundi au Jeudi de 9h00 à 18h00, le Vendredi de 9h00 à 17h00
Rattachement hiérarchique: Sales Admin Manager

À propos du poste

Cogent Communications recherche un Billing & Collection Specialist basé à La Garenne-Colombes.

Au sein de l’équipe Sales Administration, vous intervenez sur l’ensemble du processus administratif lié aux commandes clients, à l’activation de la facturation, au suivi des encaissements et à la gestion des résiliations de services. Vous jouez un rôle central de coordination entre les équipes commerciales, les clients, la comptabilité et les autres équipes support internes, afin de garantir la fiabilité de la facturation, le suivi des paiements et le traitement efficace des demandes administratives. Ce poste requiert de la rigueur, un bon sens de l’organisation, ainsi que la capacité à gérer plusieurs sujets en parallèle dans un environnement dynamique.

Vos missions:

• Vérifier et valider les commandes clients dès leur réception afin de garantir leur bon traitement
• Activer les commandes dans le système de facturation une fois la prestation livrée
• Assurer le suivi des encaissements et relancer les clients en cas d’impayés
• Gérer les résiliations de services, y compris l’arrêt de la facturation et la transmission des informations aux équipes internes concernées
• Répondre aux demandes des clients liées à la facturation et aux sujets administratifs
• Travailler en lien avec les équipes commerciales, les clients, la comptabilité et les autres équipes back-office
• Veiller à la qualité du suivi administratif et à la bonne tenue des dossiers

Profil recherché:

• Formation de niveau Bac à Bac+2, idéalement en administration, comptabilité, gestion ou support commercial
• Au moins 2 ans d’expérience dans une fonction administrative, de facturation, de recouvrement ou de support client
• Français courant et anglais professionnel, à l’écrit comme à l’oral
• La maîtrise de l’espagnol serait un plus
• Très bon sens du détail et de la précision
• Bonnes capacités d’organisation et de suivi
• Capacité à travailler de manière autonome tout en appréciant le travail en équipe
• Autonomie, fiabilité et sens de l’initiative
• Autorisation de travail en France requise

Si vous souhaitez rejoindre une équipe dynamique au sein d’un environnement international, nous serions ravis d’étudier votre candidature.

Candidats uniquement. Recruteurs, s'abstenir.

Cogent Communications est un employeur garantissant l'égalité des chances.

Company:

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 306 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential. A full benefits package takes effect within 30 days of employment. Matching 401k and stock options are also included.

Responsibilities:

Identify new business opportunities within national and regional sales territories. Through direct calling, email and contact efforts you'll work directly with the nation's leading IT Decision Makers on current and future connectivity solutions. With consultative and relationship building selling techniques you'll identify companies current and future needs and help them by positioning Cogent's services for new business. Global Account Managers will achieve monthly revenue goals by selling into the nation's largest commercial and retail buildings, carrier neutral hotels, data centers and colocation facilities.

Qualifications:

Candidate must have proven experience in a direct hunting, B2B sales role and quota achievement. You must be able to demonstrate your ability to identify, qualify and generate new business through extensive prospecting and research. A qualified candidate will have 4-8+ years of solid, B2B sales experience in a telecom arena with colocation and wholesale experience. Experienced and professional communication skills both oral and written are a must. Fluency in both Japanese and English is highly desired. You must also be able to work in a fast paced, team environment with revenue deadlines. A track record of success and recent experience is required. A college degree is preferred but not required. Professional knowledge of computer applications such as Microsoft Office and a CRM are a plus. Previous experience with telecommunications, specifically data transport is also a plus.

To apply for the Global Account Manager position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.