Company:

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short and Long Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Compensation:

[Starting / Initial] Base Salary pay range: $80,000 - $90,000 per year

Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.

Responsibilities:

• Design, develop and deliver a sales training program within assigned sales region
• Collaborate with sales leadership to identify, recommend, and implement training solutions that maximize organizational efficiencies and performance
• Assist in coordination and delivery of new hire training programs, including some coaching and training on certain topics and tasks
• Focus on newly hired account managers aligned with the Onboarding Program with topics to include: Sourcing/Prospecting, Impact Statements, Qualifying Opportunities, B2B sales processes, technical product launches, CRM/System
• Support Regional Initiatives to include: Tracking and communicating training progress within the region, launching regional training programs as needed to support the sales organization
• Conduct needs assessments and identifies areas for additional learning opportunity to ensure the region meets its business objective

Qualifications:

• Bachelor's degree or equivalent work experience
• Detailed knowledge of all aspects of the Telecom industry to include IP, Data, WAN products
• Previous sales experience including In-depth knowledge of selling skills concepts
• Ability to work in a fast-paced environment
• Training or Learning and Development experience preferred
• Ability and willingness to travel 50% - 75%  required

COVID-19 Policy:

Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.

By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent’s mandatory vaccination policy.

 To apply for the Regional Learning Manager (RLM) position, please submit your resume to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.

Company:

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 292 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential. A full benefits package takes effect within 30 days of employment. Matching 401k and stock options are also included.

Responsibilities:

Identify new business opportunities within national and regional sales territories. Through direct calling, email and contact efforts you'll work directly with the nation's leading IT Decision Makers on current and future connectivity solutions. With consultative and relationship building selling techniques you'll identify companies current and future needs and help them by positioning Cogent's services for new business. Global Account Managers will achieve monthly revenue goals by selling into the nation's largest commercial and retail buildings, carrier neutral hotels, data centers and colocation facilities.

Qualifications:

Candidate must have proven experience in a direct hunting, B2B sales role and quota achievement. You must be able to demonstrate your ability to identify, qualify and generate new business through extensive prospecting and research. A qualified candidate will have 4-8+ years of solid, B2B sales experience in a telecom arena with colocation and wholesale experience. Experienced and professional communication skills both oral and written are a must. Fluency in both Japanese and English is highly desired. You must also be able to work in a fast paced, team environment with revenue deadlines. A track record of success and recent experience is required. A college degree is preferred but not required. Professional knowledge of computer applications such as Microsoft Office and a CRM are a plus. Previous experience with telecommunications, specifically data transport is also a plus.

To apply for the Global Account Manager position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.

Company:

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 292 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Cogent offers competitive compensation and a full benefits package that takes effect within 30 days of employment. Matching 401k and stock options are also included.

Responsibilities:

• Manage the complete Administrative follow up of Sales delivered in Europe
• Validate new orders and check they are compliant with internal policies.
• Activate new deliveries in the Billing Engine
• Answer customer queries or any internal queries on due time
• Manage termination requests as per internal rules and contract terms
• Collect cash
• Communicate with Sales people, delivery team, support team, etc

Qualifications:

• Excellent written and oral customer communication skills.
• Autonomy; Rigor, Involvment, team spirit
• Former experience in a Billing or Sales Administration Team.
• Former experience in a small structure
• Language capabilities: Excellent verbal and written skills in English. Any additional languages are a clear plus.

To apply for the Billing & Collections Specialist, Europe position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.

Company:

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Compensation:

[Starting / Initial] Base Salary Pay Range: $65,000-$80,000/yr.

Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.

Responsibilities:

• Answer incoming phone calls from Cogent's customers on their Layer 1, 2, and 3 services
• Work with Cogent customers via phone and e-mail to identify and resolve their service related issues
• Clearly document all steps taken to identify and resolve a customer reported issue
• Manage a queue of customer created tickets, ensuring that customers are updated with their status and progress is being made towards resolving their issue
• Work with and coordinate effectively with all members of the Customer Support team, other Cogent teams, as well as vendors in order to ensure swift resolution of customer issues
• Ability to work professionally with customers, vendors, and internal groups under all circumstances
• Manage customer expectations and escalation and de-escalate the situation as necessary.
• Perform other duties or special projects as assigned

Qualifications:

• Cisco equipment experience and certifications
• Strong technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS...), IP addressing, DNS's and IP-VPN's is desired
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Ability and desire to provide excellent customer service to Cogent Customers
• Must excel in a fast-paced, dynamic environment where critical thinking and strong problem-solving skills are required for success
• Ability to work independently, as well as in a team environment.
• Reliable employment history with strong attendance and punctuality records
• Availability to work on a shift including one Weekend day. (Flexibility a MUST)

COVID-19 Policy:

Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.

By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent’s mandatory vaccination policy.

To apply for the Customer Support Engineer position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.