Cogent Communications

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Performance & Tools

Below, you can find information related to our network and customer service performance, which is updated regularly. You can also link to our Looking Glass or see which Autonomous Systems (ASNs) are connected to Cogent's AS174.

Netzwerk Performance

Kundenservice Statistik

Netzwerk Performance

Die erstklassige Netzwerkarchitektur von Cogent und die nahezu unbegrenzte Kapazität erlauben uns eine beeindruckende Leistungsfähigkeit anzubieten, zu einem nahezu unschlagbaren Preis - wie Sie unten sehen werden. Diese Statistiken stammen aus unserer aktuellen Netzwerküberwachung und werden monatlich erneuert.

Cogents SLA is hier verfügbar: Service Level Agreement (SLA).

 

IP Network Performance StatisticsSep
2022
Oct
2022
Nov
2022
Dec
2022
Jan
2023
Feb
2023
Cogent
SLA
Europe
Packet Success Rate
>99.9% >99.9% >99.9% >99.9% >99.9% >99.9% 99.9%
North America
Packet Success Rate
>99.9% >99.9% >99.9% >99.9% >99.9% >99.9% 99.9%
Intra-Europe
Average Backbone Latency (ms)
28.0 28.0 28.1 27.9 27.9 28.0 <35.0
North America
Average Backbone Latency (ms)
39.8 39.5 39.6 39.5 39.5 39.5 <45.0
New York - London
Average Backbone Latency (ms)
67.5 66.9 70.2 70.3 70.1 70.4 <85.0
Los Angeles - Tokyo
Average Backbone Latency (ms)
99.8 99.4 99.4 99.4 99.5 99.6 <140.0

 

Kundenservice Statistik

Cogent owns its fiber network end-to-end, enabling us to control virtually all aspects of the customer experience. We monitor the network right down to the customer port, which we check every minute of every day of every month of every year that we serve you.

We are equally diligent in monitoring our support team statistics. We don't want you to waste your valuable time in an endless call queue. While Cogent's superior network performance and near-perfect billing accuracy rates keep our overall call volume low, we nevertheless strictly monitor statistics such as call answer time (how long did our customers have to wait?) and mean time to repair (how long until we resolved a perceived problem?). Our commitment is to raise your level of satisfaction to new heights. See our performance (tracked and updated quarterly) below.

 

 

Customer Service Response Statistics1st Quarter
2022
2nd Quarter
2022
3rd Quarter
2022
4th Quarter
2022
Four Quarter
Average
Technical Support          
Average Answer Time for Inbound Customer
Service Calls (seconds) - Global
13 14 25 24 19
Mean Time to Repair (hours) - EU 1.1 1.1 1.5 0.9 1.2
Mean Time to Repair (hours) - NA 1.6 1.8 1.7 2.0 1.8
Billing Support          
Average Answer Time for Inbound Customer
Billing Calls (seconds) - Global
9 8 10 8 9

 

Produkte & Dienste

  • Internet
  • VPN
  • Colocation

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Netzwerk

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  • Looking Glass

Kundenservice

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Cogent Communications

  • Cogent, einer der weltgrössten Internet Service Provider, liefert hochwertige Internet-, Ethernet- und Colocations-Dienste durch über 96.514 Geschäfts- und NetCentric-Kundenverbindungen, in 219 Märkten und 51 Ländern, über sein infrastrukturbasiertes, Next-Generation optisches IP Netzwerk.
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Cogent Communications ©2023

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