Data Center / Facilities Operations Manager - Texas


Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 219 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Cogent offers competitive compensation and a full benefits package that takes effect within 30 days of employment. Matching 401k and stock options are also included.

Cogent Communications is seeking an enthusiastic professional to be a new Texas “Data Center/Facilities Operations Manager”. The position will manage local data centers for Cogent in the Texas Market; there are (3) data centers, in Austin, Dallas, and Houston. The position will require travel to the other (2) markets that the employee does not reside in.

The position is for Monday-Friday, mostly during regular business hours work, but this would also be an on-call "24/7/365" position and will also require overnight work at times.

NOTE: This Data Center Manager will have specific responsibility to documentation. This includes monthly and regular audits, updating data bases, assisting with data collection, updating spreadsheets, and misc. data entry work as well. Applicant must willing to spend a lot their time doing this type of work.

Applicant must:

  • Have experience in the Internet industry, specifically with facilities engineering and data center operations. Person must be able to multi-task and projects manage daily operations for the data centers.
  • Provide excellent service to Cogent's data center customers. The applicant is responsible for every facet of the data centers.
  • Must have knowledge of facilities engineering and critical equipment in the data center (Electrical, HVAC systems, Power systems such as UPS Units and Generators, etc).
  • Must have a knowledge of cabling and basic internet processes, as they will be required to perform various types of work orders and customer installs.
  • A flexibility to travel to other data centers in North America.
  • Be able to respond to issues, emergencies, and other matters that require a dispatch to a site.
  • Light physical labor is required from time to time.
  • Must be proficient in laptop/computer skills, typing, and data entry. as documentation will be a key part of this position.

Listed below are some daily tasks required for the job:

Responsible for managing all operations related to his/her responsible Data Centers, including:

  • Provisioning Work Orders (Allocate/install cabinets, cross connect to circuit, test circuit, have electrician install special power if required, etc.).
  • Work on large/special projects when they arise (HVAC Augmentation, UPS Augmentation, assist with new data center acquisitions, etc.).
  • Managing/Scheduling/Overseeing maintenances & repair work with vendors/contractors (as well as coordinating events with the NOC, acquiring/renewing preventative maintenance contracts, etc.).
  • Maintaining Databases and Spreadsheets (Cabinet/Rack inventory, etc.).
  • Programing/Maintaining monitoring devices, software, and web sites.
  • 24/7 On-Call Position: Must handle and respond to urgent events when they occur.
  • Working Support Tickets (For Access, Environmental Issues, etc.).
  • Will be required to run audits (billing, security-related, etc.).
  • Be involved in billing/finances regarding contractors (Generate POs for PMs & repair work, update billing databases, etc.).
  • Work with programs such as PowerPoint, Visio, Excel, and others for data center projects, presentations, etc.
  • Assist Sales teams with customer related matters, questions, etc.

COVID-19 Policy:

Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated (including booster shots when eligible) against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.

By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent’s mandatory vaccination policy.

To apply for this position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.