Provisioning Project Manager - Toronto, ON

Company:

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 218 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Cogent offers competitive compensation and a full benefits package that takes effect within 30 days of employment. Matching 401k and stock options are also included.

Responsibilities:

  • Primary point of contact for post-sales circuit implementation of all Ethernet Services (DIA and Ethernet Transport) and collocation products.
  • Provide direct customer communication on initial welcome materials, order information, IP addresses, timeline coordination, and ultimate test and turn-up assistance.
  • Liaise with internal Cogent departments such as Capacity Planning, Engineering, and Field Services to coordinate a timely installation.
  • Coordinate customer scheduling with Cogent personnel and/or external providers.
  • Complete and start billing customer orders per process requirements.
  • Initiate post-sales Support hand-off for monitoring/maintenance.

Qualifications:

  • Excellent written and oral communication skills.
  • Ability to adapt and respond to various/unique implementation situations, manage customer expectations, resolve issues, and ensure a positive customer experience during the implementation process.
  • A working knowledge and understanding of principles of Internet Networking at Layer 2 and Layer 3 level such as, IP addressing, BGP, VLAN/EVC provisioning, etc.
  • Actual engineering/configuration is not required, but ability to provide oversight as well as support customer questions/turn-up is necessary.
  • Expert knowledge of interconnect procedures in Carrier Neutral Data Centers, including LOA/CFA issuance, cable ordering procedures and troubleshooting processes.

Work Environment:

To best support your success, this is an in-office position five days a week, allowing for focused mentorship, training and personal coaching.

COVID-19 Policy:

Cogent has adopted a mandatory vaccination which requires all employees to be fully vaccinated against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.

By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent’s mandatory vaccination policy.

To apply for the Provisioning Project Manager position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.