Senior Manager of NA Data Center Operations - Washington, DC


Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 218 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Cogent offers competitive compensation and a full benefits package that takes effect within 30 days of employment. Matching 401k and stock options are also included.


Cogent Communications is seeking an enthusiastic professional to be Cogent’s new “Senior Manager of NA Data Center Operations”. The full-time position will be working out of the downtown Washington DC Office; it will also require some work travel. The position is for Monday-Friday, mostly during regular business hours work, but this would also be an on-call “24/7/365” position.

Applicant must have:

  • Leadership skills to lead a Data Center Team, overseeing day-to-day activities of the North American Data Centers and the team members that handle them.
  • 5+ years’ experience with central office and/or data center infrastructure; specifically with facilities engineering and data center operations. Person must be able to multi-task and project manage daily operations for the data centers.
  • Project manage mid-to-large sized projects for the NA Data Center Operations Team
  • Must have knowledge of facilities engineering and critical equipment in the data center (Working knowledge of AC power, generators, DC power systems, and battery backups).
  • Must have knowledge of cabling and basic internet processes.
  • A flexibility to travel to data centers in North America (The ability to travel 20% of the time)
  • Project management experience.
  • Strong problem solving and trouble shooting skills
  • High-energy individual with interpersonal skills to work effectively with others, motivate peers, and drive project to completion
  • Preferred Bachelor's degree in a technical field or equivalent experience, certifications, or training

Listed below are some daily tasks required for the job:

  • The Senior Manager will oversee the day-to-day Data Center Operations, and will have most/all Data Center Staff reporting to him or her. The Cogent Data Center Operations Team is responsible for provisioning Work Orders, working on large/special projects when they arise, Managing/Scheduling/Overseeing maintenances & repair work with vendors/contractors, oversee and maintain security access control systems, working Support Tickets, run audits, and assisting Sales teams and Cogent NOC/Support with issues, customer related matters, questions, etc. The Manager will be required to make sure all assets of the NA Data Center Operation is running smoothly as possible.
  • Be “2nd level” tier of escalation for data center issues, matters, etc; Be able to respond to issues, emergencies, and other matters when contacted via the Cogent NOC, Support Team, and/or Data Center team. Although “On-Call” would not require dispatching to a site, applicant must be available by phone after hours in these situations
  • Will report to Director of Data Center Operations/Field Engineering; assist with large projects such as new site acquisitions and build outs.
  • With applicant’s knowledge of power and infrastructure, Senior Manager will also assist the Field Team with related projects.
  • Know how to calculate/document power requirements for both data centers and Network installations and augmentations.
  • Manage and track internal space and power requests at hubs sites and colocation facilities.
  • Identify power and infrastructure requirements at major hub sites including incoming utility power feeds, generator sizing, internal switching and cabling, and battery systems.
  • Manage, track and optimize existing space and power inventory
  • Maintain proficiency in up-to-date technological developments in electrical power systems (AC and DC), cable management systems and equipment infrastructure.

To apply for this position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.