Assistant Director of Data Center Operations

Company:

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 219 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Cogent offers competitive compensation and a full benefits package that takes effect within 30 days of employment. Matching 401k and stock options are also included.

Overview:

Cogent Communications is seeking an enthusiastic professional to be Cogent’s new “Assistant Director of Data Center Operations”. Cogent is flexible in terms of location, but it would be a full-time position reporting to a local area data center/office for the company. For any candidate residing in New York, California or Denver, email This email address is being protected from spambots. You need JavaScript enabled to view it. for salary information. The position is for Monday-Friday, mostly during regular business hours work, but would involve some escalations/etc after hours and on weekends.

Applicant must have:

  • Leadership skills to lead a Data Center Team, overseeing day-to-day activities of the Cogent Data Centers and the team members that handle them.
  • 5+ years’ experience with central office and/or data center infrastructure; specifically with facilities engineering and data center operations. Person must be able to multi-task and project manage daily operations for the data centers.
  • Project manage mid-to-large sized projects for the Data Center Operations Team
  • Must have knowledge of facilities engineering and critical equipment in the data center (Working knowledge of AC power, generators, DC power systems, and battery backups).
  • Must have knowledge of cabling and basic internet processes.
  • A flexibility to travel to data centers in North America (The ability to travel 10-15% of the time)
  • Project management experience.
  • Strong problem solving and trouble shooting skills
  • High-energy individual with interpersonal skills to work effectively with others, motivate peers, and drive project to completion
  • Preferred Bachelor's degree in a technical field or equivalent experience, certifications, or training

Listed below are some daily tasks required for the job:

  • The Assistant Director will oversee the day-to-day Data Center Operations, and will work with most/all Data Center Staff. The Cogent Data Center Operations Team is responsible for provisioning Work Orders, working on large/special projects when they arise, Managing/Scheduling/Overseeing maintenances & repair work with vendors/contractors, oversee and maintain security access control systems, working Support Tickets, run audits, and assisting Sales teams and Cogent NOC/Support with issues, customer related matters, questions, etc. The position will be required to make sure all assets of the NA Data Center Operation is running smoothly as possible.
  • Be “2nd level” tier of escalation for data center issues, matters, etc; Be able to respond to issues, emergencies, and other matters when contacted via the Cogent NOC, Support Team, and/or Data Center team. Although “On-Call” would not require dispatching to a site, applicant must be available by phone after hours in these situations
  • Will report to Director of Data Center Operations/Field Engineering; assist with large projects such as new site acquisitions and build outs.
  • With applicant’s knowledge of power and infrastructure, Position might also assist the Field Team with related projects.
  • Know how to calculate/document power requirements for both data centers and Network installations and augmentations.
  • Manage and track internal space and power requests at hubs sites and colocation facilities.
  • Identify power and infrastructure requirements at major hub sites including incoming utility power feeds, generator sizing, internal switching and cabling, and battery systems.
  • Manage, track and optimize existing space and power inventory
  • Maintain proficiency in up-to-date technological developments in electrical power systems (AC and DC), cable management systems and equipment infrastructure.

COVID-19 Policy:

Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster shot against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.

By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent’s mandatory vaccination policy.

To apply for this position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.