Director of Human Resources - Washington, DC

Company Overview

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access, Ethernet transport, and Colocation services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 219 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short and Long Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Summary Description:

The Director of Human Resources is an experienced professional with significant expertise in enterprise-level Payroll, Benefits, Compensation, HRIS, and HR Operations, knowledgeable in all aspects of employee full life-cycle end-to-end processes, with an ability to evaluate operations strategically and objectively and translate them into value-added HR initiatives with a positive business impact. The Director must have knowledge of operational requirements and the ability to provide system solutions to all HR disciplines. Performs human capital data analytics for senior leadership; identifies and interprets trends and patterns and provides consultation to functional leadership.

Key Responsibilities:

Payroll & Benefits:

  • Administer Cogent’s high-volume US payroll(s) and employee benefits with excellence, accuracy, urgency, compliance, and proper employee communications. Oversee timesheet administration per Cogent pay policies and in compliance with FLSA guidelines. Fully accountable for payroll and all payroll-related actions for all elements of employee pay and corresponding taxes and withholdings.
  • Responsible for the Cogent US 401(k) retirement savings plan including administration, communication, compliance, reporting, and recordkeeping. Serve as the administrator for 401(k) Investment Committee meetings to include scheduling, interface with our broker and plan administrator for advance material and ongoing documentation to the Committee as needed.
  • Serve as the main point of contact for employees on employee benefits matters and respond to inquiries in a timely manner according to Cogent HR’s high standards.


  • Analyze and ensure that employee personnel files (hard copy and/or electronic) are compliant and properly retained, and that HR’s shared files and overall document retention is organized, meets compliance requirements, and are regularly reviewed.
  • Regularly produce meaningful HR reporting, analysis, and metrics in all areas of HR for the purpose of trend analysis, workforce planning, program and policy development, and effective human capital decision-making. Summarize reporting in presentation-ready formats/dashboards at least quarterly, and for other levels of management as requested.


  • Proactively liaise with key contacts throughout Cogent such as colleagues in Finance, Business Operations, Facilities, Legal, and others to effect smooth and collaborative delivery of HR operations.


  • Bachelor’s degree in business, human resources or related field and 5 years’ professional experience within a corporate environment at a global company administering payroll and benefits and overseeing HR operations/analytics; or equivalent combination of education, skills, and experience.
  • Ability to personally handle and transmit with little to no errors Payroll and Benefits for a multi-state complex payroll of 1500+ employees which includes many hourly employees, commissions, bonuses, stock/grant/options, pay changes. Experience effectively managing relationship and features of payroll providers such as ADP and/or other vendor. Experience interfacing with Finance and implementing compliant system controls.
  • Demonstrated HRIS/database systems and financial accuracy and audit skills. Ability to administer pay and benefits programs with objectivity and neutrality according to Cogent’s established payroll and benefits plans.
  • Knowledge and understanding of payroll and benefits compliance and annual audit requirements (such as ERISA plans, EEO-1, FLSA, 5500’s and benefits and compensation practices).
  • Excellent planning, time management, decision-making, presentation, and organizational skills. Keen attention to detail and the ability to multi-task. Demonstrated ability to listen, clarify, solve problems, and work independently. Ability to prioritize work effectively, produce accurate and error-free work. Able to work proactively to produce results on deadline. Manage multiple projects and tasks simultaneously, be flexible.
  • Excellent interpersonal, verbal and written communications skills, and ability to establish and maintain personable and accessible communication with employees, colleagues, direct reports, and external stakeholders.
  • Impeccable judgement and ability to uphold the highest standards of policy adherence, confidentiality, discretion handling confidential and/or sensitive information, and data protection.
  • Prior experience supervising, leading, and inspiring multiple experienced/professional staff which included coaching, mentoring, goal-setting, hiring, exiting, and performance management. Ability to guide others in resolving complex issues of significance to the organization.
  • In-depth knowledge of human resource practices, regulations, compliance and best-practice procedures across all HR disciplines.
  • Superior verbal and written communication and ability to explain complex, technical information to a lay audience in a simple, concise manner
  • Ability to occasionally travel for training and/or company events.

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired Skills:

  • CPP (Certified Payroll Professional designation).
  • ADP expertise.
  • PHR, SHRM-CP or higher (Professional in Human Resources or SHRM Certified Professional).

Cogent’s value proposition offers our talented employees the ideal climate for innovation, and colleagues who are motivated and proactive, with diverse backgrounds and approaches.

As a global organization, we understand and appreciate the benefits of myriad cultural perspectives. COGENT is wholly committed to recruiting, developing, and retaining a diverse group of talented people, and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected criteria, in accordance with applicable law.

COVID-19 Policy:

Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated (including booster shots when eligible) against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.

By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent’s mandatory vaccination policy.

To apply for this position, please submit your resume to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.