Estadísticas

Cogent owns its fiber network end-to-end, enabling us to control virtually all aspects of the customer experience. We monitor the network right down to the customer port, which we check every minute of every day of every month of every year that we serve you.

We are equally diligent in monitoring our support team statistics. We don't want you to waste your valuable time in an endless call queue. While Cogent's superior network performance and near-perfect billing accuracy rates keep our overall call volume low, we nevertheless strictly monitor statistics such as call answer time (how long did our customers have to wait?) and mean time to repair (how long until we resolved a perceived problem?). Our commitment is to raise your level of satisfaction to new heights. See our performance (tracked and updated quarterly) below.

 

Customer Service Response Statistics
  4th Quarter
2017
1st Quarter
2018
2nd Quarter
2018
3rd Quarter
2018
Four Quarter
Average
Technical Support          
Average Answer Time for
Inbound Customer Service Calls
(seconds) - Global
16 12 11 11 13.5
 
Mean Time to Repair (hours) - EU
 
1.4 1.0 1.3 1.3 1.3

Mean Time to Repair (hours) - NA
 
2.2 1.7 1.5 1.5 1.8
Billing Support          
Average Answer Time for
Inbound Customer Billing Calls
(seconds) - Global

7 9 10 9 8.8

Atención al Cliente

Cogent Communications

Cogent es uno de los operadores de Internet más grandes del mundo, ofreciendo servicios de Internet, Ethernet y Colocación de alta calidad, a más de 78.300 clientes Empresariales y NetCentric, en 201 ciudades y 43 países, a través de su red IP óptica de próxima generación.

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