Portugal Service Provision Conditions - English

Identification of the Provider

Cogent Communications Portugal, LDA.
c/o NYEOND
Rua Luciana Stegagno Picchio, nº 3 – 1º Esq.
1500 – 912 Lisboa Portugal

Date of publication: 07/11/2012
Last update: 27/08/2020

About Cogent

Cogent Communications (NASDAQ: CCOI) is a multinational, Tier 1 Internet Service Provider. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 228 markets globally. Cogent operates AS174, a historic autonomous system of the Internet and our network is directly connected to more than 7.988 other networks worldwide.

Information on publicly available electronic communications services provided Products & Services Provided

Cogent provides the following electronic communications services to the public:

Dedicated Internet Access: high-speed symmetric and fully dedicated Internet access services, targeted at traditional corporations, delivered On-Net at selected locations (see below), or Off-Net at customer premises using access circuits local tails provided by local operators

IP Transit: high-speed symmetric and fully dedicated Internet access services, targeted at NetCentric businesses, delivered On-Net at selected locations (see below), or Off-Net at customer premises using local tails provided by local operators

Ethernet Point-to-Point: high-speed symmetric and fully dedicated Ethernet transport services, available nationally and internationally, delivered On-Net at selected locations (see below), or Off-Net at customer premises using local tails provided by local operators

Cogent On-Net locations in Portugal include:

Site TypeCountryCity, StateBuilding NameAddressZIP Code
CNDC Portugal Campanha (Porto) Infraestruturas de Portugal (fka. REFER) Largo da Estacao 4300-173
CNDC Portugal Lisbon Equinix LS1 (fka. Telvent) Rua Severiano Falcão 14 2685

Locate these Service Locations on a map >>

Legend:

   CNDC: Carrier Neutral Data Center

Date of publication: 07/11/2012
Last update: 27/08/2020

Standard Tariffs *

Dedicated Internet Access: Fast Ethernet port, connection speed 100 Mbps, 1-year contract: Installation Fees 1.000€, Monthly Fees 600€, plus local loop as required

IP Transit: Fast Ethernet port, connection speed 100 Mbps, 1-year contract: Installation Fees 350€, Monthly Fees 385€, plus local loop as required

Ethernet Point-to-Point: Fast Ethernet link, connection speed 100 Mbps, 1-year contract: Installation Fees 1.500€, Monthly Fees 320€, plus local loop as required

* other levels of bandwidth and contract duration available upon request

Date of publication: 07/11/2012
Last update: 27/08/2020

Compensation or Refund Systems

As stipulated in Cogent's Service Level Agreement (click here)

Date of publication: 07/11/2012
Last update: 27/08/2020

Types of Maintenance Service Offered

Not applicable

Date of publication: 07/11/2012
Last update: 27/08/2020

Standard Contract Conditions

Portugal Subscriber Agreement (click here)

Date of publication: 07/11/2012
Last update: 27/08/2020

Dispute Settlement Mechanisms

Not applicable

Date of publication: 07/11/2012
Last update: 27/08/2020

Portugal Contact Information

Sales Inquiries +34 91 102 2527
Customer Support Hotline: +34 91 102 2501
Fax: +34 91 102 2509
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Date of publication: 07/11/2012
Last update: 27/08/2020