Support Desk

Cogent prides itself on superior customer service. We are available to you 24 hours a day. Our support desk in Washington, DC primarily serves our North American customers, and our support desks in Europe (Frankfurt, Germany; Madrid, Spain; and Paris, France) primarily serve our European customers.

Please select the appropriate support desk's contact details from the list below, based upon your service location. Make sure to have your Customer Account Number or Order Number ready for your call, and include it in the subject line of any email you send. We appreciate your business!

United States / Canada

Hotline: 1-877-7-COGENT (877-726-4368) or 1-202-295-4368

Fax: 1-202-461-3245

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Mexico

Hotline: 01-800-681-9553 or +52 55 4169 7175

Fax: +34 91 102 2509

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Asia-Pacific

Hong Kong: +852 5808 0736

Singapore: +65 3158 2050

Tokyo: +81 34 577 6393

Fax: +1-202-461-3245

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Europe (all countries, except as listed below)

Hotline: +49 69 2998 9696

Fax: +49 69 2998 9666

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United Kingdom

Hotline: 0800 877 8005

Fax: +49 69 2998 9666

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France / Benelux

Hotline: +33 1 49 03 1818

Fax: +33 1 49 03 1803

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Spain / Portugal / Italy / Croatia / Slovenia / Bulgaria

Hotline: +34 91 102 2501

Fax: +34 91 102 2509

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Hungary

Hotline: 06800 18854

Fax: +49 69 2998 9666

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Montenegro

Hotline: +382 (0) 20 510 597

Fax: +49 69 2998 9666

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NETWORK PERFORMANCE

To monitor the current network status, please visit status.cogentco.com.

Customer Service

Cogent Communications

Cogent is one of the world's largest Internet Service Providers, delivering high quality Internet, Ethernet and Colocation services to over 69,400 Enterprise and NetCentric customers. Cogent serves over 199 markets in 41 countries across its facilities-based, all-optical IP network.

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