Cogent Communications Australia Pty Ltd

Support: +61 2 8311 3842
Visit Customer Support Desk

If Cogent’s customer service desk has not concluded the resolution of an issue, Australian customers who would like to make a complaint to management may do so using the e-mail below.  To facilitate identification and internal research you should add your customer account number or Cogent Order ID after the text in the subject line. 

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Cogent is a member of the Telecommunications Industry Ombudsman (TIO) in Australia. To learn more about TIO, you may visit its website at


Customer Service

Cogent Communications

Cogent is one of the world's largest Internet Service Providers, delivering high quality Internet, Ethernet and Colocation services to over 73,100 Enterprise and NetCentric customers. Cogent serves over 199 markets in 42 countries across its facilities-based, all-optical IP network.

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