Sales Engineer - London, United Kingdom

Company:

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 199 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring.

Responsibilities:

The role of the Sales Engineer is to provide quality pre-sales technical support to the Cogent sales organization. The Sales Engineer (SE) interacts with clients and supports sales reps and sales management. The SE qualifies sales opportunities, resolves all technical issues arising from the sales engagement, helps clients define specifications and requirements, and presents technical information to small and large audiences. The SE is also responsible for training sales reps on network technology and products. This position will support a minimum of 10 sales reps potentially in multiple geographic locations and may require up to 30% travel.

  • Provide technical support to both internal sales reps and external customers
  • Attend sales and customer calls, over the phone and in-person
  • Develop technical responses and strategy for RFIs and RFPs
  • Administer technical training and guidance to sales reps and management
  • Provide customer advocacy for all post-sale implementation issues until resolved
  • Ensure correct technical content of all customer orders
  • Design customer technical solutions with engineering diagrams
  • Understand and convey technical advantages of Cogent services
  • Other duties as assigned by management

Qualifications:

  • 1+ years in the telecom/Internet industry or related field providing technical sales support
  • A general understanding of the global telecommunications landscape
  • A good understanding of IP addressing, routing protocols and Internet connectivity
  • Fluency in English is a must; fluency in other languages is a plus
  • Ability to travel up to 30% per month
  • Self-starting, will take initiative and be able to work well in a team environment
  • Proven experience with managing multiple projects and opportunities simultaneously
  • Exemplary organizational skills and time management planning
  • Understanding of the sales cycle and the solution selling process
  • Proactive communication style ensuring timely status of projects to sales rep and customer
  • Excellent problem solving skills
  • Ability to hear and understand specific customer requirements as they relate to Cogent products and services
  • Focus ambiguous customer needs into specific deliverable requirements
  • Extract hidden or unrealized customer requirements and gain consensus on these requirements
  • Creatively synthesize solutions, within the scope and limitations of Cogent products and services, once all requirements have been discovered

To apply for the position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.

Customer Service

Cogent Communications

Cogent is one of the world's largest Internet Service Providers, delivering high quality Internet, Ethernet and Colocation services to over 69,400 Enterprise and NetCentric customers. Cogent serves over 199 markets in 41 countries across its facilities-based, all-optical IP network.

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