Careers
„Cogent’s Wettbewerbsvorteil liegt an seinen Mitarbeitern … ihrem Geist, ihrer Energie und ihrem Engagement.”
Dave Schaeffer, CEO
Treffen Sie die wichtigste Entscheidung Ihrer Laufbahn. Schließen Sie sich dem Cogent Team an.
Wir wissen, dass unsere Mitarbeiter die Zukunft unserer Firma repräsentieren. Wir suchen nur die Besten und bieten an, mit uns zu wachsen. Was Sie auf dem Weg dorthin lernen und erreichen wird Sie und uns beflügeln.
Werden Sie ein Teil von einem Team bei dem Ihre Meinung und Erfahrung zählen, das Ihre Energie und Ihr Talent anerkennt, dessen Focus auf dem Erfolg Cogents und seiner Mitarbeiter liegt. Unser Arbeitsumfeld ist teamorientiert, unsere Mitarbeiter, ungeachtet ihrer Erfahrung und Position arbeiten in einem ständigen Dialog miteinander. Unsere Mitarbeiter gehören einem Team an, dass gemeinsame Ziele durch vereinte Kräfte und Erfahrungen zu erreichen sucht.
Unsere umfangreichen Vergütungs- und Vorsorgemöglichkeiten zeugen von unserem Streben, die Besten zu werben, an uns zu binden und zu fördern. Bewerben Sie sich und tragen Sie dazu bei, das Gesicht des Internets von morgen zu bestimmen.
Sind Sie an einer der unten genanten offenen Stellen interessiert? Dann schicken Sie uns bitte Ihre Bewerbungsunterlagen an
careers@cogentco.com.
Sales Account Manager
Cogent (Nasdaq: CCOI) is a multinational Tier 1 Internet service provider consistently ranked as one of the top 10 networks in the world.
We are immediately expanding our outstanding sales team to keep up with our rapid growth. Cogent's B2B sales executives primarily sell Internet Access, point-to-point services, and collocation services to content/access providers and to corporate customers.
If you are a go-getter, we will hire and train you! If you are already seasoned in this industry, we'll hire and promote you.
Please send your resumes to careers@cogentco.com with reference to Account Manager / Frankfurt.
Responsibilities:
The successful candidate will be responsible for developing new business and managing the subsequent relationship with customers and prospects
Carry a personal sales target/quota, Proactively and creatively identify and solve client problems and provide solutions.
Work with a pan European sales support team including including Sales Engineering, Product Management, Marketing, and Technical Support.
Implement sales tactics and strategies to ensure that sales targets are exceeded
Have a thorough understanding of the local IP market and competitor offerings.
Person Specification:
The passion to sell
A minimum of 3 yrs recent telecommunications sales experience preferable
Ability to work independently is essential. Candidates will be expected to be able to pro-actively prospect new leads in new markets and vertical sectors.
Energetic and self motivated individual, who is a self-starter with experience and desire to acquire new business
Wholesale relationships within the relevant markets
A-Levels/Baccalaureate or above preferred
Candidates must be able to demonstrate success in similar role within a wholesale service provider/telecom environment. Proven ability to close sales to ISP and telecom customers is highly advantageous.
We are looking for people who can develop their own leads, who can work as a trusted advisor to the customer, who can deal with a challenging sales cycle.
Customer Support Engineer
MISSION
The Customer Support Engineer will be working at Cogent’s front desk (1st line support) and his/her main tasks would be:
Interact with Cogent customers via phone and e-mail in order to resolve their service issues, respond to their technical questions and achieve customer satisfaction.
Monitor all services delivered through the Pan-European Cogent IP network in order to provide high service availability and ensuring that Cogent SLAs are met.
He will join the Customer Support team of Cogent Communications in Frankfurt.
JOB DUTIES
Provide 1st line customer and technical support for all layer 1, 2 and 3 services provided by Cogent.
Keep customers informed regarding issues that Monitor all customer services and Cogent European Network using management tools and systems provided for this purpose and following standard Operational procedures.
Ensure that network and customers issues are accurately documented in the trouble ticketing system.
Coordinate effectively with all members of the CST team, other Cogent teams as well as Providers in order to ensure swift resolution of network and customer issues.
Management of internal and vendor planned maintenances impacting Cogent European Network.
JOB REQUIREMENTS
Good verbal and written communications skills.
The ideal candidate must possess a B.Sc. degree in Electrical Engineering or Computer Science At least 2 years of working experience in a similar position at a network operator.
Cisco equipment experience and certifications (CCNA/CCNP) will be highly valued.
Good technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS…), IP addressing, DNS’s and IP-VPN’s
Excellent problem solving skills.
Customer focused and eager to learn.
Team player worker and capable to work under pressure and within tight deadlines.
Availability to work on morning or evening shifts, Monday to Friday basis.
Fluent in German and English, knowledge of other languages would be an asset.
Field Engineer
Responsibilities:
Provide hands-on technical expertise for maintaining, troubleshooting and turning-up fiber optic networks.
Turn-up and test new customer circuits.
Drive the implementation of metro network Work with vendors to build out collocation facilities.
Provide coordination between field managers and HQ on construction projects.
Work with Engineering to provide field perspective to network deployment as well as to provide expertise in deployments.
Select, manage and train vendors on network support and construction.
Maintain proficiency in up-to-date technological developments in power systems, telecommunications infrastructure, fiber, CWDM and DWDM technologies.
Qualifications: budget, project manage, travel 50%-75%, engineering degree
Required
Working knowledge of network architectures, and telecom infrastructure.
Proficiency in the use of optical test equipment, including power meters, OTDRs and OSAs, and interpretation of test results
Strong problem solving and trouble shooting skills.
High-energy individual with interpersonal skills to work effectively with others, motivate peers, and drive project to completion.
Highly developed written and verbal communication skills
Successful project management experience.
5-10 years of telecommunications experience with fiber transmission equipment including 3 years field experience.
Desired
Experience managing vendors and carriers.
Familiarity with telco operations.
Logistical planning with a high level of sound technical skills, analytical ability, and good judgment.
Bachelor's degree in a technical field or equivalent experience, certifications, or training.
Reporting: This position reports to the Manager of Field Engineering who reports to the Europe Director of Field Engineering.
Field Engineer
Location: Frankfurt, Germany or Munich, Germany
Responsibilities:
Provide hands-on technical expertise for maintaining, troubleshooting and turning-up fiber optic networks.
Turn-up and test new customer circuits.
Implementation of metro network augmentation and expansion.
Work with Engineering to provide field perspective to network deployment as well as to provide expertise in deployments.
Qualifications: travel 50%, 2-5 years experience on telecommunication networks
Required
Working knowledge of network architectures, and telecom infrastructure.
Experience in the use of optical test equipment, including power meters, OTDRs and OSAs, and interpretation of test results
Strong problem solving and trouble shooting skills
High-energy individual with interpersonal skills to work effectively with others, motivate peers, and drive project to completion
2-5 years of field experience in DWDM / SDH / IP networks
Desired
Experience managing vendors and carriers
Familiarity with telco operations
Bachelor's degree in a technical field or equivalent experience, certifications, or training
Reporting: This position reports to the Manager of Field Engineering in Germany who reports to the Europe Director of Field Engineering.
Sales Engineer
Cogent Communications is one of the world’s largest business-to-business Internet Service Providers, carrying approximately 17% of the world’s Internet traffic. We are looking for a motivated self-starter to join our Sales Engineering team in Frankfurt, Germany.
The purpose of this role is to provide quality pre-sales technical support to the sales organization. The Sales Engineer (SE) interacts with clients and supports sales reps and sales management. The SE qualifies sales opportunities, resolves all technical issues arising from the sales engagement, helps clients define specifications and requirements, and presents technical information to small and large audiences. The SE is also responsible for training sales reps on network technology and products.
The ideal candidate works efficiently and independently. This position will support a minimum of 15 sales reps in multiple European countries. The majority of support will be conducted over the telephone, however, the position may require up to 25% travel, predominantly within Europe.
Duties include, but are not limited to:
Develop technical responses and strategy for RFIs and RFPs
Attend sales and vendor calls, telephonically and in-person
Provide technical support to both internal sales reps and external customers
Administer technical training and guidance to sales reps and management
Provide customer advocacy for all post-sale implementation issues until resolved
Ensure correct technical content of all customer orders
Design customer technical solutions with engineering diagrams
Understand technical limitations and advantages of Cogent services
Other duties as assigned by management
Requirements include:
5 years in the telecom industry or related field providing technical sales support
Thorough understanding of competitive Telecommunications landscape in Europe and North America
Excellent English verbal and written communication skills
Self-starting, will take the initiative; able to work well in a team environment
Proven experience with managing multiple projects/opportunities simultaneously
Exemplary organizational skills and time management planning
Understanding of the sales cycle and the solution selling process
Proactive communication style ensuring timely status of projects to account rep & customer
Excellent problem solving skills
Ability to hear and understand specific customer requirements as they relate to Cogent products and services
Ability to focus ambiguous customer needs into specific, deliverable requirements
Ability to extract hidden or unrealized customer requirements and gain consensus on these requirements with the customer
Ability to creatively synthesize solutions, within the scope and limitations of Cogent products and services, once all requirements have been discovered
Technical skill requirements include:
A working knowledge of the following:
TCP/IP networking
How the Internet works
Network Design & Management
BGP4 & IGP routing protocols
Ethernet (Layer 2 and Layer 3)
Transport technology and services (DWDM, CWDM, SONET)
Familiar with various networking fundamentals related to routers, switches, IP, LAN, MAN, WAN, DS3, OC-x, CSU/DSU, Firewalls and other CPE
Strong computer skills; UNIX, MS Windows 2000/XP, MS Word, MS Excel, MS PowerPoint, MS Project, Visio, MS Outlook (mail and scheduling)
