Cogent Communications prides itself on superior customer service. We are available to you 24 hours a day. Please make sure to have your Customer Account Number ready for your call or include it in the subject line of any e-mail you send. We appreciate your business!

United States / Canada

HOTLINE: 1-877-7-COGENT (877-726-4368) or 1-202-295-4385
Fax: 1-202-295-9061
E-mail: support@cogentco.com

Germany / UK / Ireland / Denmark / Sweden / Norway / Austria / Switzerland / Czech Republic

Hotline: 49 69 2998 9696
Fax: 49 69 2998 9654
Email: de-support@cogentco.com
Alternative Hotline (in Hungary): 06800 18854
Alternative Hotline (in the UK): 0 800 877 8005
Email: uk-support@cogentco.com

France / Benelux

Hotline: 33 1 49 03 1818
Fax: 33 1 49 03 1803
Email: fr-support@cogentco.com
Email: bnl-support@cogentco.com

Spain / Portugal / Italy / Croatia / Slovenia / Bulgaria

Hotline: 34 91 102 2501
Alternative Hotline: 34 699 44 8200
Fax: 34 91 102 2508
Email: es-support@cogentco.com

Hungary

Hotline: 06800 18854
Fax: 49 69 2998 9654
Email: de-support@cogentco.com

Finland / Estonia / Ukraine / Slovakia / Romania

Hotline: 49 69 2998 9696
Fax: 49 69 2998 9654
Email: de-support@cogentco.com


NETWORK PERFORMANCE

To Monitor Network Status, go to http://status.cogentco.com/


CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.